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| Customer Support |
| The biodegradable BRELLI is handmade from bamboo (a renewable resource) and biodegradable PVC. It is truly degradable in conditional landfill environments. |
| Care tips for your brand new BRELLI |
| When you open your BRELLI for the first time, open it gently, to make sure the spokes are separating and not sticking together. The BRELLI will last as long as you take care of it and when its life is over, it's disposable with no harm to our earth...on purpose! |
| Most of all, have fun with your BRELLI! |
| Return Policy |
| If you're unhappy with your BRELLI for any reason, just send it back to us within 30 days from date of purchase and we'll refund the purchase price or replace the item. It's that simple. |
| Please note that all returns must include the original receipt. Please also let us know the reason for the return. Was your BRELLI damaged in shipping? Is it somehow faulty? Did we send you the wrong size BRELLI? Or do you simply not like it? |
| If your BRELLI arrived damaged or we have made a shipping error, we will gladly refund your return shipping costs and replace your BRELLI free of charge. If you are returning your BRELLI for any other reason, please ensure that the BRELLI is returned to us in resalable condition and everything that was in the box remains in the box. |
| Send your return via FedEx, United Parcel Service or insured U.S. mail to the following address: |
| RETURNS: Bobby Fletcher Hanover Warehouse Building 17A 100 Central Avenue South Kearney, NJ 07032 |
| Upon receipt of your package, we'll send a confirmation to your email address. Please allow 3 weeks for your refund or exchange to be processed. |
| For International Customers |
| Please note that for international customers, we cannot be responsible for any additional duties your destination country may charge. |
| If you have any questions or concerns, please email us at support@thebrelli.com |
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